Using of999 means these terms apply to every action you take — from logging in and depositing through Upay or Bank Transfer to placing a wager and requesting a withdrawal. Access to this platform depends on your local law and eligible regions; read these terms carefully before you continue.
Account-holder agreement
Deposit & withdrawal rules
Eligibility by region
Live casino and slots
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Details
These terms form a binding agreement between you and of999. By creating an account or using any part of this platform — including the games lobby, sportsbook section, or wallet functions — you confirm that you have read and accepted every condition set out here. Eligibility is subject to your local law and the regions we currently support; where local regulations restrict access, these terms do not override that restriction. All financial activity on your account — including deposits via Upay or Bank Transfer and any subsequent withdrawals — is governed by the transaction rules in Section 4. We reserve the right to suspend or close an account if we detect a breach of these terms, including attempts to circumvent regional eligibility rules or to misuse the payment system. These terms may be updated. When a change is material, we will notify you through a notice in your signed-in account area or by email to the address on file. Continued use of of999 after a notified change constitutes acceptance of the revised terms. If you disagree with any update, your option is to close your account before the effective date. Questions about how a specific clause applies to your situation can be directed to our support team through the contact routes listed below.
Upay deposit rules
Bank Transfer conditions
Account wallet policy
Regional eligibility notice
WHAT THESE TERMS COVER
Scope: Where This Policy Applies
Not every part of your experience falls under the same rule. Here is what sits inside and outside this policy.
Account Access
These terms govern how your account is created, verified and maintained. They set the conditions under which of999 may restrict, suspend or close access, including where local law prohibits use.
Transactions
All deposits and withdrawals processed through your of999 wallet — including Upay and Bank Transfer routes — fall within this policy. Transaction limits and verification steps are shown inside your account.
Site Content
Games, odds displays, promotional notices and editorial content published on of999 are covered. We can update, add or remove content at any time without notice, subject to applicable law.
Third-Party Services
Payment processors, game studios and any external service accessed via a link from of999 operate under their own terms. We are not responsible for third-party policies, even where those services connect to your account.
YOUR ACCOUNT OPTIONS
Actions Available to You Under These Terms
You hold several practical rights over the information and activity tied to your of999 account. To review your transaction history, open the account area and navigate to the transaction log — every deposit, withdrawal and adjustment is recorded there with a timestamp. If your account details are incorrect — name, email address or contact number — you can update most fields directly from the account settings page; where a field is locked for verification reasons, submit a correction request through support. If you believe a transaction was processed in error, raise a dispute within 30 days of the transaction date by contacting support with the transaction reference shown in your log. We will investigate and respond in writing. You may also request that your account be closed at any time; submit that request through support and we will confirm closure and any remaining balance process within the timeframe stated in your account terms.
Review Records
Your full transaction log is visible in the signed-in account area. Filter by date or transaction type to locate a specific entry without contacting support.
Correct Details
Update your email, contact number and preferred language directly from account settings. For locked verification fields, raise a correction request via the support channel.
Raise a Question
For any clause you do not understand, contact support with the section reference. We will reply with a plain-language explanation rather than repeating the clause verbatim.
Request Closure
You can request account closure at any time. Submit the request through support, and we will confirm the process for any outstanding balance before the account is deactivated.
REACH OUR TEAM
Contact Us About These Terms
If a specific clause is unclear or you need to raise a terms-related issue, use the routes below. We do not publish operating hours that we cannot consistently maintain; response times depend on query volume.
Live Chat
Open the chat widget from any page while signed in to reach support directly. Use this route for account queries and transaction disputes.
Email Support
Send your query to the support address shown in your account settings page. Include your account ID and any relevant transaction reference for a faster response.
Help Centre
The help centre, accessible from the footer, covers common terms questions with step-by-step account guidance. Check here before opening a ticket.
HOW WE HANDLE YOUR DATA
Data, Cookies and Account Security
Understanding how of999 handles the information tied to your account helps you make informed choices about what you share and how you use the platform.
Data Handling
We collect only the information needed to operate your account — identity verification details, contact data and transaction records. We do not sell your personal data to third parties outside the scope of payment processing and legal compliance requirements.
Cookies
of999 uses cookies to keep you signed in, remember your language preference and measure how pages are used. You can manage cookie preferences from the footer link. Disabling functional cookies may affect your ability to stay signed in.
Account Security
Your account is protected by a password you set. We recommend using a unique password not shared with other services. If you suspect unauthorised access, change your password immediately and notify support using the contact routes above.
Retention and Changes
We retain account and transaction records as required by applicable law and our operational obligations. To request a change to stored personal data or ask about retention periods, contact support with your account ID and the specific data in question.
TERMS FAQ
Common Questions About These Terms
Quick answers to what our account-holders ask most about how these terms work in practice.
Do these terms apply if I only browse without an account?
Full terms apply once you create an account. Some parts — including our cookie policy and general content rules — apply to any visit to of999, regardless of whether you are signed in or have registered.
What happens to my account if the terms are updated?
We notify you via a notice in your signed-in account area or by email when a material change is made. You have the option to close your account before the new terms take effect. Continuing to use of999 after the effective date means you accept the updated terms.
Can I use of999 if online gaming is restricted in my region?
Access depends on your local law and eligible regions. It is your responsibility to confirm that using of999 is lawful where you are located. We may restrict or close accounts in regions where we do not currently operate.
How do I dispute a transaction processed through my account?
Open your transaction log in the account area, locate the entry using the timestamp and reference number, then contact support with those details. Disputes should be raised within 30 days of the transaction date for us to investigate properly.
Who do I contact if I want my account data corrected or deleted?
Contact support with your account ID and specify which data you want corrected or removed. We will respond according to applicable data-handling obligations and confirm what action was taken on your request.
Are the game studios listed on the platform subject to these terms?
The studios whose content appears in our lobby — including PG Soft, Habanero, CQ9, Spadegaming and Joker — supply game content under their own agreements with of999. Your account relationship is with of999 directly; these terms govern that relationship, not the studios' internal policies.