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This page sets out the legal framework that governs your use of of999, including how we handle your account data, what rights you hold, and where to reach us when a policy question comes up. Access to of999 and eligibility for its services depend on your local law and the eligible regions we are able to support.
Our legal terms exist to make the relationship between you and of999 clear and straightforward. We do not make claims we cannot back. Where we describe account actions — adding funds via Upay, submitting a Bank Transfer, reviewing a transaction record — those descriptions reflect what is actually visible inside your account, not a promise about processing time or outcome. Availability of any feature or payment route, including Upay and Bank Transfer, depends on your location, your local law, and the eligible region status at the time you access the platform. We update these terms when our services change in a material way. When that happens, the revised version is published here and the effective date is updated accordingly. Continued use of your account after a published update means you have read and accepted the revised terms. If you do not accept a change, you should stop using the account and contact our support team to close it. Your transaction history, account preferences and any pending requests remain accessible through your account area while your account is active. Nothing in this policy limits rights you hold under applicable local law in your eligible region.
Not every element of your experience on of999 falls under a single policy document. This section maps what is inside and outside the scope of our legal terms so you know exactly where to look for answers.
Our terms cover the creation, verification and closure of your of999 account. Rules around login, identity checks and account suspension are all governed here. Actions taken inside your account — including wallet deposits and transaction records — fall within this scope.
Payment activity processed through configured routes such as Upay and Bank Transfer is subject to these terms. We document what we can confirm at our end. For wallet-side queries — for example a bKash or Nagad transfer status — the relevant wallet provider's own terms apply alongside ours.
Game content, odds displays, promotional notices and lobby information published on of999 are covered by this policy. Accuracy of that content is our responsibility. However, availability of specific game titles depends on the studio and may vary by eligible region and local law.
Links to external providers, wallet platforms or support tools that sit outside the of999 domain are not governed by our legal terms. We are not liable for the content or conduct of third-party services. Check each provider's policy directly before sharing account or payment details with them.
You hold practical rights in relation to the information of999 holds about your account. Knowing how to use them saves time. Start by opening your account dashboard — your transaction history, personal details and saved payment references are all visible there without needing to contact support first. If something looks wrong, you can correct basic account details directly in the profile section. For changes that require identity verification — such as updating your registered mobile number or payment method — the account page will walk you through the steps shown there; follow the fields and verification instructions as displayed. Where you have a question about how we handle a specific piece of data, or you want to request that we review a record, the right route is to contact our support team with your account reference. We aim to respond to policy-related requests through the published channels listed in the support section below. Nothing in this process overrides rights available to you under applicable local law in your eligible region.
Open your account dashboard to see your full transaction history, payment references and account activity. No support request is needed for standard record access — it is visible inside your signed-in area.
Edit basic profile details directly in your account settings. For changes that involve identity or payment verification, follow the fields and instructions shown in your account at the time of the request.
Send your question through the published support routes below, including your account reference. We handle policy questions separately from general account help so they reach the right team without delay.
If you decide to close your account, contact support with your registered details. We will confirm the closure steps, handle any pending transactions according to policy, and confirm when your account is fully closed.
For questions about this legal policy, your account rights or a specific transaction record, use one of the contact routes below. Include your account reference in any message so we can locate your record without delay.
Open the chat icon visible at the bottom of any page when you are signed in. Use this route for account-related policy questions where you want a written record of the response.
Send your policy query to the support email address published in your account help section. Include your account reference and a clear description of the policy matter you are raising.
The Help Centre, accessible from the account menu, contains published answers to common policy questions including account closure, data requests and transaction disputes. Check there first before submitting a support ticket.
We hold only the data needed to run your account, process your transactions and respond to your support requests. Here is how each area works in practice.
We use cookies to keep your session active, remember your account preferences and measure which pages load correctly on mobile. You can manage cookie settings through your browser. Disabling certain cookies may affect how account pages display, particularly on the wallet and transaction screens.
Your login credentials are stored in encrypted form. We do not share your password or payment details with third parties. If you notice an unrecognised login, change your password immediately through the account security page and contact support with your account reference.
We retain transaction records and account data for the period required under applicable law in eligible regions. After account closure, we keep a minimum record for legal compliance purposes. You can request a summary of what we hold by contacting support through the published routes above.
If you believe data we hold about your account is incorrect or that a specific retention or handling practice does not match what is stated here, contact our support team. Include your account reference and the specific section of this policy you are querying for a faster response.
Real questions about how of999's legal terms work in practice, answered directly.
Access and eligibility depend on your local law and the eligible regions we support. We do not make a blanket legal claim for all locations. Check the terms applicable to your region before creating or using an account, and consult local law if you are unsure about your eligibility.
We hold your registration details, login history, transaction records including Upay and Bank Transfer activity, and any support correspondence linked to your account reference. You can view your transaction history directly in your signed-in account dashboard without contacting support.
Basic profile details can be edited directly in your account settings. Changes that require identity or payment verification — such as updating your registered mobile number — follow the steps and fields shown inside your account at the time. Contact support if you cannot complete the change from the settings page.
After account closure, we retain a minimum record for the period required under applicable law in eligible regions. This covers transaction history and identity verification records. You can request a summary of what we retain by contacting support with your account reference after closure is confirmed.
You can request a review of the data we hold by contacting support through the published routes on this page. Whether full deletion is possible depends on applicable local law and any outstanding account obligations. We will confirm what action is available in your specific case.
Start by checking your transaction history in the signed-in account area — the record there shows the status of each Upay or Bank Transfer entry. If a discrepancy remains after reviewing that, contact support with your account reference and the transaction date so the right team can review it.