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Your of999 account is connected to the payment routes Bangladesh members use every day — Upay as the primary path, Bank Transfer as the solid alternative, alongside bKash and Nagad. Follow the steps shown inside your account area to move funds in or out, and check your balance on the same screen.
Funding your account starts from the deposit counter inside your signed-in area. We have Upay set as the first route because it moves through the wallet confirmation screen quickly and keeps the reference number visible for your records.
Go to your account area and select the deposit option. The counter shows all active routes — Upay appears first, Bank Transfer listed alongside it.
Select the route that works for you right now. Each option shows the account details or wallet number you need to send to.
Type in the amount within the range displayed on screen. Double-check the reference number before you confirm — it links your transaction to your account.
Once the transaction clears, your updated balance appears on the account home screen. Keep the wallet or bank receipt until the balance reflects the deposit.
Withdrawals follow a similar path to deposits but run through a separate counter in your account area. We route payouts to the same wallet or bank account you used to fund — so if you deposited via Upay, your withdrawal goes back to that Upay number. This keeps the money trail clean and reduces the chance of a mismatch. Open the withdrawal section, pick the method, enter the amount, and complete any identity check that your account screen prompts.
From your account area, select the withdrawal option. The page lists the methods available for your account and shows the linked wallet or bank details.
Choose the wallet or bank account you want to receive the funds. Upay and Bank Transfer are the primary options shown for Bangladesh accounts.
Input the withdrawal amount within the range shown. Complete any verification step your account screen presents before submitting.
Your account generates a reference number once the request is submitted. Note it down — this is what support needs if the status does not update as expected.
Some account actions — particularly larger withdrawals or first-time payouts — may prompt a verification step. We do not list a fixed document set here because the fields your account screen actually shows you are the authoritative source; those can differ depending on the payment method you have used and the activity on your account.
When a transaction triggers a check, your account screen shows a prompt. Follow that prompt rather than seeking a workaround; it sets the exact fields you need to complete.
The verification form is specific to your account state. Fill in the fields shown and upload or enter what is asked — no more, no less.
Send supporting information only through the upload or entry path inside your account. Messages sent outside that channel cannot be linked to your verification request.
If the verification status does not change after submission, open the account help section and use the contact path listed there to query the status directly.
Upay is the primary deposit and withdrawal route for Bangladesh accounts — it moves through a wallet confirmation step that keeps your reference number visible. Bank Transfer sits alongside it as the bank-account alternative for members who prefer a direct bank-to-account path. bKash and Nagad are also available as local wallet options. The method list your account shows may vary; follow what is displayed in your signed-in deposit or withdrawal counter, as that reflects the routes currently active for your account.
Primary wallet route. Deposit and withdrawal through your Upay number. Reference number shown at confirmation step.
Direct bank-to-account path. Select Bank Transfer in the counter and follow the account details shown on screen.
Local mobile wallet. Listed in the deposit counter alongside Upay for Bangladesh accounts.
Local mobile wallet alternative. Available in the payment counter; follow the fields shown at checkout.
Every deposit and withdrawal generates a reference number on both sides — the wallet or bank sends one, and your of999 account generates its own. When you need to reconcile a transaction, the reference number is what connects the two records. Open your account transaction history to see the status label against each entry. If the two records do not align, the reference number from your wallet receipt is what support needs to investigate. Keep receipts until the account history confirms the transaction is settled.
Your wallet app or bank confirmation screen shows a transaction reference. Your of999 account history shows a matching entry reference. These two numbers are what link a wallet send to an account credit.
Account history uses status labels — typically pending, processing and completed. Check the label before raising a query; a pending status means the transaction is still moving through the payment rail.
The transaction history screen in your account area lists every deposit and withdrawal with its date, method and status. This is the first place to check if a balance does not reflect a recent deposit.
Hold onto your wallet screenshot or bank confirmation until the of999 account history shows a completed status. If you need to contact support, share the wallet reference and the account entry reference together.
Keeping your account secure during banking activity comes down to a few habits that are worth building from your first deposit. Always confirm you are on the correct of999 domain before entering any account details — check the address bar directly rather than following a link from an unverified source. Wallet ownership checks mean payouts only go to the wallet linked to your account, which prevents funds reaching an unintended destination.
Before logging in or entering payment details, confirm the domain in your browser address bar matches of999 exactly. Phishing pages often mimic the layout closely; the domain is the check that matters.
Your account may prompt a verification step before releasing a withdrawal. This is a standard account check — follow the fields shown in your account screen and submit through the in-account channel only.
Withdrawals are routed to the same wallet or bank account used for the original deposit. This match requirement protects your funds and prevents a payout going to an unlinked account.
If a transaction stalls or a security prompt appears unexpectedly, use the contact route listed in your account help section. That is the channel our team monitors for account and payment queries.
These are the questions we hear most from members working through deposits, withdrawals and account checks. If your question is not here, the account help section has a direct contact path for banking queries.
Upay is the primary route we recommend for Bangladesh accounts — it keeps the reference number visible through the confirmation step. Bank Transfer is the reliable alternative if you prefer your bank account. Both are shown in the deposit counter when you are signed in.
The minimum and maximum amounts for each payment route are displayed on the deposit screen when you select a method. We do not publish a fixed figure here because it can differ by route; follow the range shown on screen for the method you have chosen.
A pending status means the transaction is still moving through the payment rail. Keep your wallet receipt handy. If the status does not update within the window shown on your account screen, contact support using the account help channel and share your wallet reference number.
Withdrawals are matched to the wallet or bank account linked to your deposit. This wallet ownership check is a standard security measure. If you need to update your linked payment method, open the account settings and follow the fields shown there.
Follow the prompt shown in your account area — it lists exactly what fields to complete for your account state. Submit through the in-account channel only. If the verification status does not change after you submit, use the account help contact path to follow up.
Open the transaction history section in your account area. Each entry shows the method, date and status label. A completed status confirms the funds are in your balance. Cross-check the reference number against your wallet receipt if the entry is not showing yet.